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• del tratamiento inmediato de su reserva
• de una reserva sin intermediario
• de la seguridad de la transacción
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Reviews & comments from our customers
99% of travellers recommend this accommodation
I wanted to get an iron sent to our room.I tried to call reception but could not find any information in the room on how to call.
I then went to reception and was told the iron was in another room and had not been returned. I suggested to the receptionist to call the room to see if it was available - she called about 10 minutes later to say the iron was now at reception. I asked for it to be sent up but the receptionist said she couldnt leave reception and I would have to come and collect the iron and board which I did. In staying in hotels of all sorts for over 30 years - I have never experienced anything like this
Also ,the wifi was useless except for a couple of hours in the afternoon.
The room was hot and there was no air conditioning or even a fan.This meant leaving the window open at night and hearing the street noise.
On one day, the lift was not working as well
A very pleasant reintroduction to a hotel we have known for years
Thank you for making our stay in May so pleasant. The location was great and the hotel was chic and comfortable. We particularly appreciated the kind and helpful staff, most especially the gentleman that worked the desk on the night shift. He went out of his way to accommodate our requests and to provide helpful recommendations.
Two small, nitpicky notes. The hot items on the breakfast bar--particularly the eggs--often ran low or ran out. Additionally, a fan would have been helpful to cool down our room at night; three people to a room can make a room warmer than others.
Thanks again for a wonderful stay!